The research process identified “must watch” areas where relatively new digital technologies seem likely to influence the way citizens engage with governments. Six measures emerged.
Governments can be ready for what comes next by embracing the user-centered digital government movement.
Stakeholders can initiate formal public debates on social scoring now to ensure their nation, city, or region is ready to make informed choices.
Citizen assemblies can craft informed, robust, and legitimate digital policies.
Governments can ensure that regulatory structures for digital multinationals are tasked with working on citizen engagement issues.
Governments should ensure that telecommunications regulators are aware of and responsive to the impacts of pricing regimes on citizen engagement and power distribution.
Civic technology initiatives should be designed for inclusiveness.